Service24h Private customers | Mercedes-Benz
Mercedes-Benz Service24h

Around the clock: Mercedes-Benz Service24h.

We get you back on course day and night.

There's one thing that always travels with you aboard your new vehicle: the feeling of being safe on the road. And in the unlikely event of your vehicle ever suffering a breakdown, the professional Mercedes-Benz Service will help you to get to your destination.

We are always there for you.

You can contact us anywhere in Europe by calling the freephone number 00800 1 77 77771 around the clock 365 days a year (or alternatively by selecting MB Contact2 in your radio's address book). A Mercedes-Benz service technician will assist you and get your vehicle running again - in most cases at the site of the breakdown.

Mercedes-Benz Mobilo

The standard Mercedes-Benz Mobilo3 mobility solution ensures that you remain mobile even if your Mercedes-Benz vehicle can not. In the event of a breakdown, minor problems (lost key, for example), bumps and scratches, accidents and vandalism or theft of parts you will receive swift and reliable assistance on site almost anywhere in Europe – free of charge and round the clock.


Free of charge. Fees may apply to calls from mobile phone networks. In unaffiliated European countries: +49 (0)69 95 30 72 77 (the charge incurred is the cost of the phone call to the landline network).


Requirement: radio ex works, connected to mobile phone which is operationally ready. Only costs for calls between the mobile network and landlines are incurred.


Mercedes-Benz Mobilo in its most recent version is valid for V-Class, X-Class, Marco Polo and Marco Polo HORIZON models. Mobilo is initially valid for 2 years without service restrictions for all vehicles with initial registration date from 01.01.2012 and cover is subsequently renewed from service to service at authorised Mercedes-Benz Service Partners for a period of up to 30 years. The services of Mercedes-Benz MobiloVan in its most recent version apply to Sprinter, Vito, Citan and Marco Polo ACTIVITY models.