Mobilo for Private customers | Mercedes-Benz
Mercedes-Benz Mobilo

Mercedes-Benz Mobilo

With Mobilo1 you will reach your destination.

In the event of a breakdown, an accident, a minor mishap or vandalism, our experts throughout Europe ensure that you stay mobile. By performing repairs on the spot, providing a replacement vehicle or organizing airline tickets. And should you prefer to relax whilst waiting for your vehicle to be repaired, we will gladly pay for your hotel accommodation.

One phone call is all it takes. Call 00800 1 777 7777.1 We are waiting to help. If the worst should happen, one of Europe's most extensive service networks is on hand, covering over 40 European countries and comprising over 3000 authorised Mercedes-Benz service partners.

The mobility solution Mobilo2 comes as standard with every Mercedes-Benz car, and is renewed free of charge after every Mercedes-Benz service – for up to 30 years.

The MobiloLife predecessor product applies to vehicles initially registered between 24 October 1998 and 31 March 2008.

Contact your authorised Mercedes-Benz dealer for more information

Mobility services at a glance.

  • Technician's travel: payment of expenses for travel to and from the breakdown site.
  • On-the-spot assistance: minor repairs are performed immediately.
  • Towing: to the nearest authorised Mercedes-Benz service partner.
  • Taxi, driver service and public transport: as a short-term solution to keep you mobile.
  • Vehicle delivery service: straight to you within a radius of 50 km.
  • Replacement vehicle: for the duration of the repairs, up to 3 working days.
  • Air/rail travel: free onward journey for driver and all passengers.
  • Hotel: accommodation for you and all passengers, up to 3 working days.
  • Vehicle return: to your local authorised Mercedes-Benz service partner.
  • Organisational assistance: if there are any legal issues or language problems abroad, for example.

Free of charge. Fees may apply to calls from mobile phone networks. In unaffiliated European countries: +49 (0)69 95 30 72 77 (the charge incurred is the cost of the phone call to the landline network).


Mercedes-Benz Mobilo in its most recent version is valid for V-Class, X-Class, Marco Polo and Marco Polo HORIZON models. Mobilo is initially valid for 2 years without service restrictions for all vehicles with initial registration date from 01.01.2012 and cover is subsequently renewed from service to service at authorised Mercedes-Benz Service Partners for a period of up to 30 years. The services of Mercedes-Benz MobiloVan in its most recent version apply to Sprinter, Vito, Citan and Marco Polo ACTIVITY models.