Service technician on the phone shows: with Uptime you are given immediate help.

Mercedes-Benz Van Uptime.

Minimise downtimes and increase your efficiency.

Mercedes-Benz Van Uptime.

Mercedes-Benz Van Uptime¹ is your comprehensive solution from the Mercedes me connect digital service world and helps you to avoid unplanned downtimes whilst also ensuring maximum availability of your van.

Find out more information on obtaining and setting up this feature from your dealership.

Book appointment

Mercedes-Benz Van Uptime is available in selected European countries for the Sprinter (907 and 910 model series) with the Communication Module (LTE) for Digital Services. Owing to supply shortages, availability of the communication module (LTE) for certain vehicles may be temporarily restricted. This situation affects Mercedes me connect services in particular, including the emergency call system (eCall). Regularly updated information on this issue is available from Mercedes-Benz dealers.

Your advantages at a glance.

Maximum vehicle availability.

Information with urgent warnings.

Protection against wear and tear.

Mercedes-Benz Van Uptime in use.

Minimised downtimes, improved economic efficiency.

Services included.

Mercedes-Benz Van Uptime
Minimised downtimes, improved economic efficiency.
Mercedes-Benz Van Uptime¹ enables you to minimise downtime to improve the economic efficiency of your vehicle. Your van's intelligent connectivity allows technical vehicle data to be analysed and interpreted. If the system detects that something on your vehicle requires attention, Mercedes-Benz Van Uptime¹ pro-actively provides you with concrete recommendations for action to ensure maximum availability of your van. All recommended actions and information on the technical condition of the vehicle can be found at a glance on the Mercedes me Portal.

Overview of the key advantages:

Maintenance measures which you can carry out yourself

Efficient management of repairs and maintenance work²

Information in the case of urgent warnings³

The selection of a preferred Mercedes-Benz Service Partner is required for using the entire scope of services of Maintenance and Repair Management.

The recommendations for action are based on the respective current component coverage of Mercedes-Benz Van Uptime. A recommendation for action does not guarantee that a breakdown will be avoided. All recommendations for action are provided without liability. The person using the vehicle is responsible for the vehicle being in a roadworthy condition. Mercedes-Benz Van Uptime does not relieve you of this responsibility.

Obtain Mercedes-Benz Van Uptime together with a Service Contract.

Order your optimum all-round care-free package and minimise unplanned downtimes in combination with Mercedes-Benz Van Uptime¹ and a ServiceCare Complete Contract or a warranty extension. For further information and to purchase it, please contact your local dealership directly.

More about Mercedes-Benz ServiceCare

First steps.

Step 1: Order the product.

Purchase the product Mercedes-Benz Van Uptime.

If you own a new Mercedes-Benz Sprinter (907/910 model series) with Communication Module (LTE) for Digital Services, you can obtain Mercedes-Benz Van Uptime¹ from your Mercedes-Benz Service Partner. The digital product is available from your Mercedes-Benz Service Partner as an option in the service contracts of the Mercedes-Benz ServiceCare Complete Service Package and as part of the Warranty Package.²
Step 2: Create a Mercedes me account.

Create your Mercedes me account.

Once you have registered, you will receive your login data for Mercedes me.
Step 3: Log in and designate a contact partner.

Designate your preferred contact person.

As soon as you have set up your company account and you log in for the first time, in Mercedes me you will already find the Mercedes-Benz Van Uptime product which you obtained via ServiceCare. The product is already assigned to the corresponding vehicle. In your account, update the details of contact persons who can be contacted proactively by Mercedes-Benz Van Uptime. As standard, the company administrator is initially selected here.
Step 4: Complete installation.

Start the ignition of your vehicle.

Mercedes-Benz Van Uptime wishes you happy motoring!

The sales channels for Mercedes-Benz Van Uptime in conjunction with ServiceCare can vary depending on the market. For detailed information, please contact your local dealership directly.

Compatible models.¹

Vehicles and models

Sprinter 910, Sprinter 907

Owing to supply shortages, availability of the communication module (LTE) for certain vehicles may be temporarily restricted. This situation affects Mercedes me connect services in particular, including the emergency call system (eCall). Regularly updated information on this issue is available from Mercedes-Benz dealers.