Optimised Assistance.

With the "Maintenance and Repair Management" service ^{you are always up-to-date. You will be notified in good time of upcoming maintenance work when a service is pending, for example. In the case of worn brake pads or a coolant level that is too low the Maintenance and Repair Management also notifies of the need for repair. At the same time, the preferred Mercedes-Benz Service Partner can create an offer for the maintenance work that is due and send it directly to you. This simplifies appointment planning. Thanks to "Maintenance and Repair Management" you benefit from increased availability thanks to a continuously maintained vehicle.}

Overview of the key advantages:

• High vehicle availability
• Reduced downtimes of your vehicle
• Maintenance information and warnings accessible at any time, e.g. low coolant level or worn brake linings
  
• Higher customer satisfaction due to non-binding, individual quotation for repair and maintenance work
• Potential for shorter maintenance and repair times

Detailed information as to which services are available for your vehicles can be obtained from Mercedes PRO connect service overview.

Good to know that your drivers receive assistance quickly in the event of a breakdown or accident: simply press the breakdown call button in the overhead control panel and you will create a voice connection to the Mercedes-Benz Customer Assistance Center. In a breakdown, relevant vehicle data and the location will be relayed to ensure that Mercedes-Benz Service24h is ideally prepared and can reach your vehicle quickly. If necessary, the Mercedes-Benz Customer Assistance Center takes further measures and organises a recovery service, for example. You can, of course, also make use of this service if the "Mercedes-Benz emergency call system" was triggered beforehand.

Overview of the key advantages:

• The shortest possible downtimes thanks to fast, professional on-the-spot assistance
  
• Effective assistance, as the position and other vehicle data are automatically relayed to the Mercedes-Benz Customer Assistance Center
• Assists and supports the driver and fleet manager in the stressful situation of a breakdown or accident

Detailed information as to which services are available for your vehicles can be obtained from the Mercedes PRO connect service overview.

In an accident, every second counts. Consequently, your vehicle triggers an emergency call automatically when its crash sensors detect an accident. If the passengers fail to respond via the voice connection which is established immediately, the rescue services will be alerted. As the "Mercedes-Benz emergency call system" service^,, directly transmits important information about the vehicle and its location, rescue services can reach the scene quickly and give effective assistance. Alongside your precise position, the system also transmits a note about the number of vehicle occupants in the cab and information on the condition of your vehicle. In an emergency, the emergency call data is immediately forwarded to a public European emergency call centre, which takes care of all further rescue measures. The emergency can also be activated manually by the driver, using the SOS button in the overhead control panel.

Overview of the key advantages:

• Automatic emergency call for rapid arrival of the rescue services
• Effective rescue measures, as important vehicle data such as the location are already transmitted in advance

Detailed information as to which services are available for your vehicles can be obtained from the Mercedes PRO connect service overview.

• The software for certain vehicle components is fully up to date
• Shorter workshop downtimes thanks to automatic online updates
  
• User transparency for completed updates
  

Detailed information as to which services are available for your vehicles can be obtained from the Mercedes PRO connect service overview.