If the need arises, a member of staff from the authorised Mercedes-Benz partner or the customer support hotline can access your company's account in your name once you have provided the personal support password. This can be seen only by the users themselves.

The intention is to prevent unauthorised access to your company account. If you need help in the Mercedes PRO Portal that requires access to your account by an authorised Mercedes-Benz dealer or customer support, you should provide your support password when requested to do so. You can change your support password at any time.