Mercedes me connect

To use Mercedes me connect, you first need a Mercedes me ID. To register for Mercedes me connect, please follow these steps:

1. Download the Mercedes me app from the App Store or Google Play
2. Enter your telephone number or e-mail address and tap "Next"
3. Complete your personal data.
4. Read the terms of use and tick the box to accept them.
5. Tap on "Register".
6. Enter the verification code sent to your smartphone or email address to complete the registration.

You get some Mercedes me standard services with your vehicle that you don't have to buy. However, to benefit from additional services, a purchase is necessary.

These are some of our most popular services:

• Remote Retrieval of Vehicle Status
• Vehicle Tracker
• Parked Vehicle Locator
• Remote engine start
• Live Traffic Information
• Send2Car

The following services are included free of charge:

• Maintenance Management
• Accident Recovery and Breakdown Management
• Telediagnostics
• Remote Vehicle Diagnostics
  

To purchase a Mercedes me service, please follow these steps:

1. Download the Mercedes me app
2. Open the app on your smartphone.
3. Select a product from the list and tap "Add to cart".
4. Tap on "Add to cart" to proceed to checkout.
5. Tap on "Order now" and select a payment method.
6. To complete your order, tap on "Order now with payment".

To discover and purchase all available services, please visit the Mercedes me Store online or download the Mercedes me Store App and log in with your Mercedes me ID.

iOS: https://apps.apple.com/gb/app/mercedes-me/id1487652920
Android: https://play.google.com/store/apps/details?id=com.daimler.ris.mercedesme.ece.android&hl=en_GB&gl=US

There are two ways to renew services or buy new services:

• You will receive an email reminder 2 weeks before the end of the term. Simply follow the link in the email to renew your services.
• You can purchase new services and extend the duration at any time in the Mercedes me Store app. It is automatically added to your current term. The following video and instructions show you the necessary steps.
  

Please follow these steps to renew or purchase services that are ending:

1. Open the Mercedes me Store.
2. Tap "Renew" in the menu.
3. Select your desired time duration.
4. Tap on "Order now".
5. Tap on "Order now with payment" to complete your order.

iOS: https://apps.apple.com/gb/app/mercedes-me/id1487652920
Android: https://play.google.com/store/apps/details?id=com.daimler.ris.mercedesme.ece.android&hl=en_GB&gl=US

With the Mercedes me app, you can set up your Mercedes-Benz EQ before you set off. In the following video, we show you how to set the desired charge level, specify a departure time and initiate pre-entry climate control.

Setting the maximum charge level:
1. Open the Mercedes me app.
2. Tap on "Charging options".
3. Tap on "Maximum charge level", select "100%" and tap on "Apply". Your Mercedes is now configured for the highest possible charge level.

Specify departure time:
1. Open the Mercedes me app.
2. Tap on "Charging options" and then on "Departure time".
3. Select "One time" for a single trip or "Weekly profile" for a recurring trip.
4. Choose your departure time. If you have specified "Weekly profile", also select the desired days of the week.
5. Tap "Save" in the top right corner of the screen to save your new departure time.

Setting up pre-entry climate control:
1. Open the Mercedes me app.
2. Tap on "Charging options" and then on "Pre-entry climate control".
3. Select "Temperature".
4. Set a temperature for the driver's seat or the passenger seat. Optionally, you can also select "Entire vehicle".
5. Tap "Save" to save your pre-entry climate control settings. You have thus set up the pre-entry climate control for your vehicle.

To use Mercedes me Charge, you must first activate the service in the Mercedes me app and then conclude a Mercedes me Charge charging contract with a selected third-party provider.

Activate Mercedes me Charge:
1. Open the Mercedes me app.
2.Tap the three-bar menu in the upper left corner of the screen to expand the side menu.
3.Tap on "EQC".
4.Select "Manage Services".
5.Scroll to "Mercedes me Charge".
6.Tap the button to activate the service.

Register for a Mercedes me Charge charging contract:

1. Tap on "Mercedes me Charge charging contract".
2.Enter your VIN and tap "Next". You will then be redirected to the page of the third-party provider.
3. Complete your personal data.
4.Select a payment method and complete the payment process.
5.You will receive your Mercedes me Charge charging card by post shortly. You can use this charging card or the Mercedes me app to activate charging points available for Mercedes me Charge for the charging process. To use the charging card, you must activate it in your Mercedes me account.

Please follow these steps to lock and unlock the vehicle doors via the Mercedes me app:

1. Open the Mercedes me app.
2. Select "Door status".
3. Check the door status at the top of the screen to see if the doors are locked or open.
4. Tap the button to lock or unlock the doors.
5. Enter your four-digit pin to confirm or use Face ID.

Activate the "Vehicle theft assistance" service in the Mercedes me app to be able to find your vehicle in the event of theft or loss. After activation, you can use this service to speed up the police investigation.

The service can be purchased as part of URBAN GUARD Vehicle Protection Plus or individually in the Mercedes me Store. Please be sure to activate Vehicle Theft Assistance as soon as you receive your vehicle. The scope of this service cannot be used until 30 days after purchase (waiting period). Vehicles that cannot be found before the purchase of this service or during the waiting period are not covered by the scope of this service. Please also note your individual insurance terms, which apply independently of this service.

Activate Help in case of vehicle theft:
1. Open the Mercedes me app.
2. Go to "Settings".
3. Tap on "Manage services".
4. Scroll down to "Help in case of vehicle theft".
5. Tap the button to activate the service.

Use help in case of vehicle theft:
1. Open the Mercedes me app.
2. Tap on "More" and select "Help in case of vehicle theft".
3. Confirm your data.
4. Report the theft to the police.
5. Contact the safety centre of our authorised service partner.

Once you have successfully launched Vehicle Theft Assistance, our service partner will transmit the location data to the police. From this point on, the real-time location of your vehicle is shared with the police. You do not have any information about the position of your vehicle during the search process.

Please follow these steps to pay digitally when refuelling:
1. Open the Mercedes me app.
2. Tap on "Your location".
3. Find the nearest petrol station.
4. Tap on "Start digital payment for refuelling".
5. Select your petrol pump and the desired amount.
6. Tap on "Confirm pre-payment".
7. Once you have finished refuelling, tap on "Complete payment".
8. Check the payment details and tap "Done" to complete the payment.

With Send2Car, you can send an address directly to your vehicle via the Mercedes me app. Once you have confirmed the destination, your navigation system will take you there.

Please follow these steps to send a destination to your vehicle:
1. Open the Mercedes me App.
2. Tap on "Your location".
3. Select your destination by searching for a city or address.
4. Tap on "Route".
5. Tap on "Send address to vehicle".