
Mercedes me connect
Mercedes me connect
Keeps you in touch with your Mercedes and with everything that’s important to you.
Mercedes me connect
Keeps you in touch with your Mercedes and with everything that’s important to you.
Mobility these days is about far more than just movement. Digital helpers make everyday life easier and open up new possibilities. Take advantage of the digital products from Mercedes me connect. Stay connected with your vehicle – important information and practical functions associated with your Mercedes are always ready to hand.
Remote Package
Remote Package
Your smartphone – your Mercedes. Everything under control at all times.
Your smartphone is always with you – an indispensable tool for organising day-to-day life. Preferably state of the art, just like the link to your Mercedes. Lock the doors, open the windows or check the fuel level? All just a flick of a finger away.
Comfort Package
Comfort Package
Ensuring that your Mercedes remains on top form: issues an alert if maintenance or care measures are required.
Your Mercedes takes good care of itself. If a service is due or wear parts need replacing, it will let you know in good time. Ensuring that it keeps fit – and you stay mobile. And if you need help unexpectedly, it is there for you.
Navigation Package
Navigation Package
Always takes the route that's best for you. The faster and safer way to reach your destination, thanks to real-time traffic data.
The basis for reliable, convenient navigation.
Thanks to dynamic route guidance based on real-time data, you reach your destination more quickly – with additional information to help you once you get there.
URBAN GUARD Package
URBAN GUARD Package
Bodyguard for your Mercedes: extra security and help with locating it as quickly as possible if it's stolen.
Helpful security mechanisms inform you if your Mercedes is stolen. If the worst comes to the worst, you will get support with finding out what happened.
Charging Package
Charging Package
Easy, sustainable charging and transparent costs – wherever you are.
Charge using any provider within the Mercedes me Charge charging network – with full transparency of the costs before you start charging and centralised, digital billing. Once you have registered, Mercedes me Charge provides you with the technical interface to the various mobility service providers and handles the automatic billing process with them. In addition, you always charge with green energy, as Mercedes-Benz's guarantees of origin ensure that electricity fed into the network to cover the full charging requirements of Mercedes me Charge comes from renewable energy sources.
Charging Package Premium
Charging Package Premium
Your access to the Mercedes me Charge charging network with discounted fast charging – simple, fast and sustainable charging.
Charge at discounted prices at up to 350 kW at IONITY fast-charging stations. You can use any charging stations within the Mercedes me Charge charging network – with full cost transparency and centralised, digital billing. Once you have registered, Mercedes me Charge provides you with the technical interface to the various mobility service providers and handles the automatic billing process with them.
Individualisation Package
Individualisation Package
Give your Mercedes even more individuality - with creative, varying features.
Your Mercedes has personality. Emphasise its uniqueness even more - according to your wishes and preferences. Thanks to online updates, you will always be up to date.
Digital fuel payment
Digital fuel payment
Fill up, pay contactlessly and drive on - with digital payment directly in your Mercedes or via the Mercedes me App.
Remote Parking Assist
Remote Parking Assist
Automatic manoeuvring into and out of parking spaces: relax and keep an eye on things while positioning your Mercedes perfectly using the app.
Vehicle Setup
Vehicle Setup
Connected to your Mercedes: use an app to display key data and control practical functions.
In-Car Office
In-Car Office
Your Mercedes as an office: work through your "to do" list in the vehicle – with office solutions which have been specially optimised for this purpose.
ENERGIZING COACH
ENERGIZING COACH
Your coach for your well-being on every journey: recommends suitable comfort programmes based on the situation and personal parameters.
Live Traffic Information
Live Traffic Information
Quickly and efficiently to your destination: traffic data in real time on the navigation system – for optimised dynamic route guidance.
Navigation with Electric Intelligence
Navigation with Electric Intelligence
Make better progress under electric power: also takes account of the shortest charging time when planning the fastest route.
Vehicle Monitoring
Vehicle Monitoring
Everything under control: know exactly where the vehicle is on the road or parked.
URBAN GUARD vehicle protection
URBAN GUARD vehicle protection
All-round monitoring for your Mercedes: can warn you about any unpleasant surprises via the Mercedes me App. The deactivation of the key provides additional protection.
MBUX Voice Assistant
MBUX Voice Assistant
Your personal assistant for vehicle and smart home functions - understands you quite naturally.
Online Music
Online Music
Enjoy top-class music when you’re on the road: stream your favourite music in your Mercedes.
MBUX Entertainment
MBUX Entertainment
Whether radio or streaming: listen to your favourite stations, songs and playlists in high quality wherever you are.
Mercedes me Charge
Mercedes me Charge
Simple, sustainable charging with maximum cost transparency – wherever you are.
Digital key transfer
Digital key transfer
Share your Mercedes easily and securely with family and friends - via digital key transfer.
More for you: Further Mercedes me connect services.
More for you: Further Mercedes me connect services.
Valet service mode
DIGITAL LIGHT with projection function
Rear axle steering with large steering angle
Individual recommendations
Online Music
Stream your favourite music in your Mercedes.
Smart Home Integration
Stay comfortably connected to your Smart Home on the road – via voice control in your Mercedes.
Frequently asked questions.
Frequently asked questions.
To use Mercedes me connect, you first need a Mercedes me ID. To register for Mercedes me connect, please follow these steps:
1. Download the Mercedes me app from the App Store or Google Play
2. Enter your telephone number or e-mail address and tap "Next"
3. Complete your personal data.
4. Read the terms of use and tick the box to accept them.
5. Tap on "Register".
6. Enter the verification code sent to your smartphone or email address to complete the registration.
You get some Mercedes me standard services with your vehicle that you don't have to buy. However, to benefit from additional services, a purchase is necessary.
These are some of our most popular services:
The following services are included free of charge:
To purchase a Mercedes me service, please follow these steps:
1. Download the Mercedes me app
2. Open the app on your smartphone.
3. Select a product from the list and tap "Add to cart".
4. Tap on "Add to cart" to proceed to checkout.
5. Tap on "Order now" and select a payment method.
6. To complete your order, tap on "Order now with payment".
To discover and purchase all available services, please visit the Mercedes me Store online or download the Mercedes me Store App and log in with your Mercedes me ID.
iOS: https://apps.apple.com/gb/app/mercedes-me/id1487652920
Android: https://play.google.com/store/apps/details?id=com.daimler.ris.mercedesme.ece.android&hl=en_GB&gl=US
There are two ways to renew services or buy new services:
Please follow these steps to renew or purchase services that are ending:
1. Open the Mercedes me Store.
2. Tap "Renew" in the menu.
3. Select your desired time duration.
4. Tap on "Order now".
5. Tap on "Order now with payment" to complete your order.
iOS: https://apps.apple.com/gb/app/mercedes-me/id1487652920
Android: https://play.google.com/store/apps/details?id=com.daimler.ris.mercedesme.ece.android&hl=en_GB&gl=US
With the Mercedes me app, you can set up your Mercedes-Benz EQ before you set off. In the following video, we show you how to set the desired charge level, specify a departure time and initiate pre-entry climate control.
Setting the maximum charge level:
1. Open the Mercedes me app.
2. Tap on "Charging options".
3. Tap on "Maximum charge level", select "100%" and tap on "Apply". Your Mercedes is now configured for the highest possible charge level.
Specify departure time:
1. Open the Mercedes me app.
2. Tap on "Charging options" and then on "Departure time".
3. Select "One time" for a single trip or "Weekly profile" for a recurring trip.
4. Choose your departure time. If you have specified "Weekly profile", also select the desired days of the week.
5. Tap "Save" in the top right corner of the screen to save your new departure time.
Setting up pre-entry climate control:
1. Open the Mercedes me app.
2. Tap on "Charging options" and then on "Pre-entry climate control".
3. Select "Temperature".
4. Set a temperature for the driver's seat or the passenger seat. Optionally, you can also select "Entire vehicle".
5. Tap "Save" to save your pre-entry climate control settings. You have thus set up the pre-entry climate control for your vehicle.
To use Mercedes me Charge, you must first activate the service in the Mercedes me app and then conclude a Mercedes me Charge charging contract with a selected third-party provider.
Activate Mercedes me Charge:
1. Open the Mercedes me app.
2.Tap the three-bar menu in the upper left corner of the screen to expand the side menu.
3.Tap on "EQC".
4.Select "Manage Services".
5.Scroll to "Mercedes me Charge".
6.Tap the button to activate the service.
Register for a Mercedes me Charge charging contract:
1. Tap on "Mercedes me Charge charging contract".
2.Enter your VIN and tap "Next". You will then be redirected to the page of the third-party provider.
3. Complete your personal data.
4.Select a payment method and complete the payment process.
5.You will receive your Mercedes me Charge charging card by post shortly. You can use this charging card or the Mercedes me app to activate charging points available for Mercedes me Charge for the charging process. To use the charging card, you must activate it in your Mercedes me account.
Please follow these steps to lock and unlock the vehicle doors via the Mercedes me app:
1. Open the Mercedes me app.
2. Select "Door status".
3. Check the door status at the top of the screen to see if the doors are locked or open.
4. Tap the button to lock or unlock the doors.
5. Enter your four-digit pin to confirm or use Face ID.
Activate the "Vehicle theft assistance" service in the Mercedes me app to be able to find your vehicle in the event of theft or loss. After activation, you can use this service to speed up the police investigation.
The service can be purchased as part of URBAN GUARD Vehicle Protection Plus or individually in the Mercedes me Store. Please be sure to activate Vehicle Theft Assistance as soon as you receive your vehicle. The scope of this service cannot be used until 30 days after purchase (waiting period). Vehicles that cannot be found before the purchase of this service or during the waiting period are not covered by the scope of this service. Please also note your individual insurance terms, which apply independently of this service.
Activate Help in case of vehicle theft:
1. Open the Mercedes me app.
2. Go to "Settings".
3. Tap on "Manage services".
4. Scroll down to "Help in case of vehicle theft".
5. Tap the button to activate the service.
Use help in case of vehicle theft:
1. Open the Mercedes me app.
2. Tap on "More" and select "Help in case of vehicle theft".
3. Confirm your data.
4. Report the theft to the police.
5. Contact the safety centre of our authorised service partner.
Once you have successfully launched Vehicle Theft Assistance, our service partner will transmit the location data to the police. From this point on, the real-time location of your vehicle is shared with the police. You do not have any information about the position of your vehicle during the search process.
Please follow these steps to pay digitally when refuelling:
1. Open the Mercedes me app.
2. Tap on "Your location".
3. Find the nearest petrol station.
4. Tap on "Start digital payment for refuelling".
5. Select your petrol pump and the desired amount.
6. Tap on "Confirm pre-payment".
7. Once you have finished refuelling, tap on "Complete payment".
8. Check the payment details and tap "Done" to complete the payment.
With Send2Car, you can send an address directly to your vehicle via the Mercedes me app. Once you have confirmed the destination, your navigation system will take you there.
Please follow these steps to send a destination to your vehicle:
1. Open the Mercedes me App.
2. Tap on "Your location".
3. Select your destination by searching for a city or address.
4. Tap on "Route".
5. Tap on "Send address to vehicle".