Mercedes me connect

Keeps you in touch with your Mercedes and with everything that’s important to you.

About Mercedes me connect


Digital. Intelligent. And made for you.

About Mercedes me connect


Digital. Intelligent. And made for you.
About Mercedes me connect

Mobility these days is about far more than just movement. Digital helpers make everyday life easier and open up new possibilities. Take advantage of the digital products from Mercedes me connect. Stay connected with your vehicle – important information and practical functions associated with your Mercedes are always ready to hand.

Product recommendations


Discover the highlights of Mercedes me connect.

Product recommendations


Discover the highlights of Mercedes me connect.
  • Remote Package

    Remote Package

    Mercedes me connect Remote Package

    Remote Package

    Your smartphone – your Mercedes. Everything under control at all times.

    Your smartphone is always with you – an indispensable tool for organising day-to-day life. Preferably state of the art, just like the link to your Mercedes. Lock the doors, open the windows or check the fuel level? All just a flick of a finger away.

  • Comfort Package

    Comfort Package

    Comfort Package

    Comfort Package

    Ensuring that your Mercedes remains on top form: issues an alert if maintenance or care measures are required.

    Your Mercedes takes good care of itself. If a service is due or wear parts need replacing, it will let you know in good time. Ensuring that it keeps fit – and you stay mobile. And if you need help unexpectedly, it is there for you.

  • Navigation Package

    Navigation Package

    Mercedes me connect Navigation Package

    Navigation Package

    Always takes the route that's best for you. The faster and safer way to reach your destination, thanks to real-time traffic data.

    The basis for reliable, convenient navigation.
    Thanks to dynamic route guidance based on real-time data, you reach your destination more quickly – with additional information to help you once you get there.

  • URBAN GUARD Package

    URBAN GUARD Package

    URBAN GUARD Package

    URBAN GUARD Package

    Bodyguard for your Mercedes: extra security and help with locating it as quickly as possible if it's stolen.

    Helpful security mechanisms inform you if your Mercedes is stolen. If the worst comes to the worst, you will get support with finding out what happened.

  • Charging Package

    Charging Package

    Charging Package

    Charging Package

    Easy, sustainable charging and transparent costs – wherever you are.

    Charge using any provider within the Mercedes me Charge charging network – with full transparency of the costs before you start charging and centralised, digital billing. Once you have registered, Mercedes me Charge provides you with the technical interface to the various mobility service providers and handles the automatic billing process with them. In addition, you always charge with green energy, as Mercedes-Benz's guarantees of origin ensure that electricity fed into the network to cover the full charging requirements of Mercedes me Charge comes from renewable energy sources.

  • Charging Package Premium

    Charging Package Premium

    Charging Package Premium

    Charging Package Premium

    Your access to the Mercedes me Charge charging network with discounted fast charging – simple, fast and sustainable charging.

    Charge at discounted prices at up to 350 kW at IONITY fast-charging stations. You can use any charging stations within the Mercedes me Charge charging network – with full cost transparency and centralised, digital billing. Once you have registered, Mercedes me Charge provides you with the technical interface to the various mobility service providers and handles the automatic billing process with them.

  • Individualisation Package

    Individualisation Package

    Individualisation Package

    Individualisation Package

    Give your Mercedes even more individuality - with creative, varying features.

    Your Mercedes has personality. Emphasise its uniqueness even more - according to your wishes and preferences. Thanks to online updates, you will always be up to date.

  • Digital fuel payment

    Digital fuel payment

    Digital fuel payment

    Digital fuel payment

    Fill up, pay contactlessly and drive on - with digital payment directly in your Mercedes or via the Mercedes me App.

  • Remote Parking Assist

    Remote Parking Assist

    Remote Parking Assist

    Remote Parking Assist

    Automatic manoeuvring into and out of parking spaces: relax and keep an eye on things while positioning your Mercedes perfectly using the app.

  • Vehicle Setup

    Vehicle Setup

    Vehicle Setup

    Vehicle Setup

    Connected to your Mercedes: use an app to display key data and control practical functions.

  • In-Car Office

    In-Car Office

    In-Car Office

    In-Car Office

    Your Mercedes as an office: work through your "to do" list in the vehicle – with office solutions which have been specially optimised for this purpose.

  • ENERGIZING COACH

    ENERGIZING COACH

    ENERGIZING COACH

    ENERGIZING COACH

    Your coach for your well-being on every journey: recommends suitable comfort programmes based on the situation and personal parameters.

  • Live Traffic Information

    Live Traffic Information

    Live Traffic Information

    Live Traffic Information

    Quickly and efficiently to your destination: traffic data in real time on the navigation system – for optimised dynamic route guidance.

  • Navigation with Electric Intelligence

    Navigation with Electric Intelligence

    Navigation with Electric Intelligence

    Navigation with Electric Intelligence

    Make better progress under electric power: also takes account of the shortest charging time when planning the fastest route.

  • Vehicle Monitoring

    Vehicle Monitoring

    Vehicle Monitoring

    Vehicle Monitoring

    Everything under control: know exactly where the vehicle is on the road or parked.

  • URBAN GUARD vehicle protection

    URBAN GUARD vehicle protection

    URBAN GUARD vehicle protection

    URBAN GUARD vehicle protection

    All-round monitoring for your Mercedes: can warn you about any unpleasant surprises via the Mercedes me App. The deactivation of the key provides additional protection.

  • MBUX Voice Assistant

    MBUX Voice Assistant

    MBUX Voice Assistant

    MBUX Voice Assistant

    Your personal assistant for vehicle and smart home functions - understands you quite naturally.

  • Online Music

    Online Music

    Online Music

    Online Music

    Enjoy top-class music when you’re on the road: stream your favourite music in your Mercedes.

  • MBUX Entertainment

    MBUX Entertainment

    MBUX Entertainment

    MBUX Entertainment

    Whether radio or streaming: listen to your favourite stations, songs and playlists in high quality wherever you are.

  • Mercedes me Charge

    Mercedes me Charge

    Mercedes me Charge

    Mercedes me Charge

    Simple, sustainable charging with maximum cost transparency – wherever you are.

  • Digital key transfer

    Digital key transfer

    Digital key transfer

    Digital key transfer

    Share your Mercedes easily and securely with family and friends - via digital key transfer.

Product overview


More for you: Further Mercedes me connect services.

Product overview


More for you: Further Mercedes me connect services.

Valet service mode

Valet service mode

DIGITAL LIGHT with projection function

DIGITAL LIGHT with projection function

Rear axle steering with large steering angle

Rear axle steering with large steering angle

Individual recommendations

Individual recommendations

Mercedes me connect


Connected with the best partners.

Mercedes me connect stands for premium standards – with partners in a class of their own. In order to open up new connections with your Mercedes and beyond, we have integrated further selected offers.

Mercedes me connect


Connected with the best partners.

Mercedes me connect stands for premium standards – with partners in a class of their own. In order to open up new connections with your Mercedes and beyond, we have integrated further selected offers.

Online Music

Online Music

Stream your favourite music in your Mercedes.

Smart Home Integration

Smart Home Integration

Stay comfortably connected to your Smart Home on the road – via voice control in your Mercedes.

Frequently asked questions


Frequently asked questions.

Would you like to know more about Mercedes me connect? Find the
most important questions and answers about registration, payment and
use here.

Frequently asked questions


Frequently asked questions.

Would you like to know more about Mercedes me connect? Find the
most important questions and answers about registration, payment and
use here.

    • Registration and purchase
      • How do I register for Mercedes me connect?

        How do I register for Mercedes me connect?

        Registration Mercedes me connect
        Registration of a Mercedes me ID
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        To use Mercedes me connect, you first need a Mercedes me ID. To register for Mercedes me connect, please follow these steps:

        1. Download the Mercedes me app from the App Store or Google Play
        2. Enter your telephone number or e-mail address and tap "Next"
        3. Complete your personal data.
        4. Read the terms of use and tick the box to accept them.
        5. Tap on "Register".
        6. Enter the verification code sent to your smartphone or email address to complete the registration.

      • Do I have to buy Mercedes me services or are they free?

        Do I have to buy Mercedes me services or are they free?

        You get some Mercedes me standard services with your vehicle that you don't have to buy. However, to benefit from additional services, a purchase is necessary.

        These are some of our most popular services:

        • Remote Retrieval of Vehicle Status
        • Vehicle Tracker
        • Parked Vehicle Locator
        • Remote engine start
        • Live Traffic Information
        • Send2Car

        The following services are included free of charge:

        • Maintenance Management
        • Accident Recovery and Breakdown Management
        • Telediagnostics
        • Remote Vehicle Diagnostics
        Buy Mercedes me products
        Buy Mercedes me products
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        To purchase a Mercedes me service, please follow these steps:

        1. Download the Mercedes me app
        2. Open the app on your smartphone.
        3. Select a product from the list and tap "Add to cart".
        4. Tap on "Add to cart" to proceed to checkout.
        5. Tap on "Order now" and select a payment method.
        6. To complete your order, tap on "Order now with payment".


        To discover and purchase all available services, please visit the Mercedes me Store online or download the Mercedes me Store App and log in with your Mercedes me ID.


        iOS: https://apps.apple.com/gb/app/mercedes-me/id1487652920
        Android: https://play.google.com/store/apps/details?id=com.daimler.ris.mercedesme.ece.android&hl=en_GB&gl=US

      • How can I renew or purchase Mercedes me services that are about to expire?

        How can I renew or purchase Mercedes me services that are about to expire?

        There are two ways to renew services or buy new services:

        • You will receive an email reminder 2 weeks before the end of the term. Simply follow the link in the email to renew your services.
        • You can purchase new services and extend the duration at any time in the Mercedes me Store app. It is automatically added to your current term. The following video and instructions show you the necessary steps.
        Extending the term of Mercedes me products
        Extending the term of Mercedes me products
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        Please follow these steps to renew or purchase services that are ending:

        1. Open the Mercedes me Store.
        2. Tap "Renew" in the menu.
        3. Select your desired time duration.
        4. Tap on "Order now".
        5. Tap on "Order now with payment" to complete your order.

        iOS: https://apps.apple.com/gb/app/mercedes-me/id1487652920
        Android: https://play.google.com/store/apps/details?id=com.daimler.ris.mercedesme.ece.android&hl=en_GB&gl=US

    • Pair and manage my Mercedes
      • How do I set up my Mercedes-Benz EQ with the Mercedes me app before the journey?

        How do I set up my Mercedes-Benz EQ with the Mercedes me app before the journey?

        With the Mercedes me app, you can set up your Mercedes-Benz EQ before you set off. In the following video, we show you how to set the desired charge level, specify a departure time and initiate pre-entry climate control.

        Charging settings and pre-entry climate control with Mercedes me Charge
        Charging settings and pre-entry climate control with Mercedes me Charge
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        Setting the maximum charge level:
        1. Open the Mercedes me app.
        2. Tap on "Charging options".
        3. Tap on "Maximum charge level", select "100%" and tap on "Apply". Your Mercedes is now configured for the highest possible charge level.


        Specify departure time:
        1. Open the Mercedes me app.
        2. Tap on "Charging options" and then on "Departure time".
        3. Select "One time" for a single trip or "Weekly profile" for a recurring trip.
        4. Choose your departure time. If you have specified "Weekly profile", also select the desired days of the week.
        5. Tap "Save" in the top right corner of the screen to save your new departure time.

        Setting up pre-entry climate control:
        1. Open the Mercedes me app.
        2. Tap on "Charging options" and then on "Pre-entry climate control".
        3. Select "Temperature".
        4. Set a temperature for the driver's seat or the passenger seat. Optionally, you can also select "Entire vehicle".
        5. Tap "Save" to save your pre-entry climate control settings. You have thus set up the pre-entry climate control for your vehicle.

    • Use Mercedes me services
      • How do I register for Mercedes me Charge?

        How do I register for Mercedes me Charge?

        To use Mercedes me Charge, you must first activate the service in the Mercedes me app and then conclude a Mercedes me Charge charging contract with a selected third-party provider.

        Activate Mercedes me Charge:
        1. Open the Mercedes me app.
        2.Tap the three-bar menu in the upper left corner of the screen to expand the side menu.
        3.Tap on "EQC".
        4.Select "Manage Services".
        5.Scroll to "Mercedes me Charge".
        6.Tap the button to activate the service.

        Activate Mercedes me Charge
        Activate Mercedes me Charge
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        Register for a Mercedes me Charge charging contract:

        1. Tap on "Mercedes me Charge charging contract".
        2.Enter your VIN and tap "Next". You will then be redirected to the page of the third-party provider.
        3. Complete your personal data.
        4.Select a payment method and complete the payment process.
        5.You will receive your Mercedes me Charge charging card by post shortly. You can use this charging card or the Mercedes me app to activate charging points available for Mercedes me Charge for the charging process. To use the charging card, you must activate it in your Mercedes me account.

      • How do I lock and unlock my vehicle with the Mercedes me app?

        How do I lock and unlock my vehicle with the Mercedes me app?

        Control window and door control on the move
        Operating window and door control on the move
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        Please follow these steps to lock and unlock the vehicle doors via the Mercedes me app:

        1. Open the Mercedes me app.
        2. Select "Door status".
        3. Check the door status at the top of the screen to see if the doors are locked or open.
        4. Tap the button to lock or unlock the doors.
        5. Enter your four-digit pin to confirm or use Face ID.

      • Can I search for a missing or stolen car with vehicle theft assistance?

        Can I search for a missing or stolen car with vehicle theft assistance?

        Activate the "Vehicle theft assistance" service in the Mercedes me app to be able to find your vehicle in the event of theft or loss. After activation, you can use this service to speed up the police investigation.

        The service can be purchased as part of URBAN GUARD Vehicle Protection Plus or individually in the Mercedes me Store. Please be sure to activate Vehicle Theft Assistance as soon as you receive your vehicle. The scope of this service cannot be used until 30 days after purchase (waiting period). Vehicles that cannot be found before the purchase of this service or during the waiting period are not covered by the scope of this service. Please also note your individual insurance terms, which apply independently of this service.

        Help in the event of vehicle theft
        Help in the event of vehicle theft
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        Activate Help in case of vehicle theft:
        1. Open the Mercedes me app.
        2. Go to "Settings".
        3. Tap on "Manage services".
        4. Scroll down to "Help in case of vehicle theft".
        5. Tap the button to activate the service.


        Use help in case of vehicle theft:
        1. Open the Mercedes me app.
        2. Tap on "More" and select "Help in case of vehicle theft".
        3. Confirm your data.
        4. Report the theft to the police.
        5. Contact the safety centre of our authorised service partner.

        Once you have successfully launched Vehicle Theft Assistance, our service partner will transmit the location data to the police. From this point on, the real-time location of your vehicle is shared with the police. You do not have any information about the position of your vehicle during the search process.

      • How do I use digital payment for refuelling?

        How do I use digital payment for refuelling?

        Paying digitally at the petrol station
        Paying digitally at the petrol station
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        Please follow these steps to pay digitally when refuelling:
        1. Open the Mercedes me app.
        2. Tap on "Your location".
        3. Find the nearest petrol station.
        4. Tap on "Start digital payment for refuelling".
        5. Select your petrol pump and the desired amount.
        6. Tap on "Confirm pre-payment".
        7. Once you have finished refuelling, tap on "Complete payment".
        8. Check the payment details and tap "Done" to complete the payment.

      • How do I send an address to my vehicle with Send2Car?

        How do I send an address to my vehicle with Send2Car?

        With Send2Car, you can send an address directly to your vehicle via the Mercedes me app. Once you have confirmed the destination, your navigation system will take you there.

        Send destinations from mobile phone to vehicle
        Send destinations from mobile phone to vehicle
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        Please follow these steps to send a destination to your vehicle:
        1. Open the Mercedes me App.
        2. Tap on "Your location".
        3. Select your destination by searching for a city or address.
        4. Tap on "Route".
        5. Tap on "Send address to vehicle".

    • Other topics
      • How do I link my vehicle via QR code?

        How do I link my vehicle via QR code?

        Activate Mercedes me via a QR code
        Activate Mercedes me via a QR code
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      • How does linking by vehicle identification number (VIN) work?

        How does linking by vehicle identification number (VIN) work?

        Activate Mercedes me with VIN
        Activate Mercedes me with VIN
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      • Can my dealer link my vehicle for me?

        Can my dealer link my vehicle for me?

        Can my dealer link my vehicle for me?
        Can my dealer link my vehicle for me?
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      • How do I use the optimised route planning for electric vehicles?

        How do I use the optimised route planning for electric vehicles?

        Route planning with Mercedes me Charge
        Route planning with Mercedes me Charge
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      • How can I add more vehicle users?

        How can I add more vehicle users?

        Add more users
        Add more users
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      • How can I manage multiple vehicles?

        How can I manage multiple vehicles?

        Manage vehicles in the Mercedes me app
        Manage vehicles in the Mercedes me app
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