Owner's Manuals

Welcome to the area dedicated to independent workshops and independent operators.

<br />You can access technical information on maintenance and repair here.<br /><br />Service & Parts net<br />The central online platform for independent workshops as per BER with technical information on maintenance and repair. Here you will find more detailed information on the Digital Service Booklet (DSB), the new online service brochure.
Are you an independent garage operating within the European Economic Area (EEA) and offering a professional maintenance and repair service for Mercedes-Benz and smart vehicles?
You can find all you need to know about trouble-free service here:maintenance and repair instructions, parts information, software and hardware for diagnosing vehicles. In addition you will find detailed information on setting up your workshop, specialised tools with special research and ordering options and the TechInfo shop for research and online ordering of technical literature.<br /><br />Workshop Information System<br />The WIS system provides you with service information prepared according to the needs of users and contains the entire collection of service literature since around 1985. The workshop information system provides you with all the technical descriptions contained in repair and maintenance manuals, wiring diagrams and much more content that is required to effectively perform maintenance or repair services on Mercedes-Benz and smart vehicles (WIS). It also supplies data for the workshop order in the form of operation texts, standard texts, flat rates and work units (ASRA). WIS and ASRA are two independent applications which can be used or ordered separately or in combination with each other.<br />

    Electronic Parts Catalogue
    The electronic parts catalogue (EPC) helps you find all the parts you need for maintenance and repair as quickly as possible. It contains the correct information for all vehicle model series since the 1970s. You can save or print your parts volumes directly in the shopping lists.

    TIPS platform
    TIPS is a universal data processing system for the global exchange of technical information, knowledge and solutions throughout all service levels..