|Services||breakdown, minor problems, bumps and scratches, accidents and vandalism||workshop visits covered under warranty and goodwill cases, taking more than 2 man-hours |
|2 years from first registration, thereafter up to 30 years, from service to service||2 years from first registration, extension of guarantee optionally possible|
| Travel to and from breakdown location |
Technician's travel expenses.
| On-site help |
Small on-site repairs up to € 150 incl. VAT (additional materials costs for tyres, batteries, keys as well as service fluids and consumables are excluded from the cost absorption)
| Towing |
Towing to the nearest authorised Mercedes-Benz Service Partner.
| Taxi/limousine service/public transportation |
Taxi/limousine service/public transportation up to € 65 incl. VAT
| Vehicle return service |
Vehicle return service within a radius of 50 km of the Mercedes-Benz Service Partner.
| Courtesy vehicle |
Courtesy vehicle for the duration of the repair, for a maximum of 3 working days. The customary market conditions apply for this benefit (e.g. co-insurance for rental vehicles). Type of vehicle subject to availability. Not covered are other costs such as for service fluids etc.
| Air/rail |
Alternative to replacement vehicle: we will provide a maximum of € 400.00 incl. VAT for you and those travelling with you for a round trip to enable the journey to continue by air or rail.
| Hotel |
Accommodation (hotel room incl. breakfast) for the duration of the repair, for a maximum of 3 working days, for yourself and those travelling with you.
| Return of vehicle |
Vehicle return is with collective transport. Depending on the distance to, and location of breakdown/accident vehicle the span of time required may vary. If your Mercedes-Benz cannot be restored to working order within three working days, we will organise the return of your Mercedes-Benz to your authorised Mercedes-Benz Service partner if you so wish.
| Organisational assistance |
If necessary, the Mercedes-Benz Customer Center will provide organisational assistance, e.g. by procuring an interpreter or legal assistance.
|Bosnia & Herzegovina||Latvia||Sweden|
|Ireland||Norway||Cyprus (North and South Cyprus)|
 Valid for repairs lasting longer than two hours performed in connection with new vehicle warranty, liability for material defects or as courtesy repairs.
Please contact your authorised Mercedes-Benz service partner in good time so that he can make plans for your mobility while your vehicle is in the workshop.
 Alternatively to the other mobility services
 not valid for European overseas territories