"Our job is above all to provide a link to the public transport system and bring people home at night from the underground and suburban train stations," says Bernd Dörendahl, Chairman of the Berlin Taxi Drivers' Guild. The deployment of the Mercedes Sprinter City marks a completely new approach for the Guild, particularly when it comes to certification, technology and staff training. Guild managers opted to use Mercedes-Benz vehicles due to their reliability, the high degree of driver and passenger safety, and their outstanding comfort. The contractor was also impressed by the brand's efficient all-round service – something the taxi industry has already come to know and appreciate. As Dörendahl puts it, "It's reassuring to have contacts right here on the spot."
For reasons of economy, the routes on which Sprinter City minibuses are scheduled to be employed used to be served by taxi minivans. After the transport company Berliner Verkehrsbetriebe (BVG) established that the number of passengers on these routes was constantly rising, however, management decided that it was time to take action. The BVG issued a call for tenders. EvoBus GmbH, the company responsible for brand distribution of Mercedes-Benz buses and coaches, put in a bid – and was awarded the contract. With twelve seats and space for ten standing passengers, the Sprinter City 35 also accommodates a wheelchair or pushchair. It was a requirement of vehicle operators – private taxi and bus companies that are members of the Berlin Taxi Drivers' Guild and have provided services on less frequented routes in the past – that their vehicles should be equipped to accommodate disabled passengers.